Frequently Asked Questions
Everything you need to know about your Billie Eilish Official Store order.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping can take 2-4 weeks depending on customs.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached. Limited edition drop items and music products are final sale.
Are the products sustainably made?
Billie is committed to sustainability. Many of our apparel items are produced using organic cotton, recycled materials, and eco-friendly dyes to reduce our environmental footprint.
How can I track my package?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon arrival in the destination country.