Returns & Exchanges

We want you to be fully satisfied with your official Billie Eilish merchandise. If you are not happy with your purchase, you can return unworn and unwashed items within 30 days of the delivery date.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and email address to initiate the process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are still attached and the packing slip is included.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.